Survey Spin

Frequently Asked Questions

What is Survey Spin?

Survey Spin is a platform where members can earn money taking market research surveys. Survey Spin is free to join and we guarantee you $1 for your first survey!

Why am I not getting more surveys?

Our availability of surveys is constantly fluctuating. We will alert you when you qualify for new surveys, so be sure to fill out your profile and turn on device location and notifications! Tip: Monday through Friday afternoon and evenings are the best times to take surveys.

Why am I getting fewer surveys when I am close to cashing out?

Our survey matching algorithms are unaware of your current balance and what you are likely seeing is just a normal downturn in the availability of surveys.

What is the minimum cashout amount?

The minimum amount required to cash out is $5.

How do I cashout?

To cash out, simply press the balance bar tab then select your preferred cashout method. After selecting your cashout method you will be prompted to enter your email address. Most cashouts are instant, but some may take up to three business days to process for security purposes.

What are my cashout options?

We support gift card cashouts to over 70 of your favorite brands, as well as PayPal and direct deposit into your bank account.

How do I complete my Survey Spin profile?

To complete your profile, fill out the profile survey during the onboarding process and turn on device location. Note that some profile attributes accept multiple answers.

Why was I disqualified from a survey?

Researchers and brands look for survey takers with specific qualifications or experiences. When you do not meet a survey's criteria, a reseacher may disqualify you. However, Survey Spin values your time and will still compensate you when you do get disqualified.

I was not rewarded after completing a survey.

Please reach out to [email protected] if you believe you are missing a reward after successfully completing a survey.

A survey forced me to exit and forfeit my reward.

Surveys are made by third-party providers and although we do our best to screen every survey for bugs, you may have found one. Please reach out to [email protected] if you continue to experience issues.

A survey was longer than reported.

Listed survey times are estimates, not exact.If a survey takes significantly longer than the reported time, please contact us at [email protected]

Why is my account locked or flagged as fraud?

Your account may be locked or flagged for fraud if you attempt too many surveys in a short window of time without being able to complete any. Please only enter surveys if you intend to complete them, or take a break before trying again! Please do not sign up for multiple accounts on Survey Spin and make sure you have your device location turned on.